Shipping & Delivery Policy

1. General Information

Cacue Heritage Coins Pty Ltd operates this website as an independent informational, promotional, and lead generation platform. Unless expressly stated otherwise at the point of sale, we are not the merchant, warehouse operator, courier, or fulfilment provider responsible for dispatching or delivering products.

This website may present promotional, informational, or advertorial content relating to collectible coins, commemorative coins, and related products or services supplied by third-party merchants, distributors, or fulfilment partners. Shipping, dispatch, and delivery arrangements may therefore vary depending on the specific seller, product, destination, stock availability, carrier capacity, and order volume.

Customers should review all delivery-related information provided at the point of sale before placing an order.

2. Order Processing

Orders are typically processed after payment authorisation and successful order confirmation by the relevant seller, merchant, or fulfilment provider.

Processing times may vary depending on product availability, payment verification, stock handling, supplier operations, and warehouse procedures.

Orders are generally processed during standard business days only and may be delayed during weekends, public holidays, peak seasonal demand, or operational interruptions.

3. Dispatch Times

Once processed, orders may be dispatched within the timeframe indicated by the relevant seller or fulfilment provider. Dispatch estimates are indicative only and are not guaranteed unless expressly confirmed otherwise by the merchant.

Delays may occur due to stock shortages, operational issues, courier constraints, weather events, customs procedures, address verification issues, or other factors outside normal control.

4. Delivery Estimates

Delivery timeframes may vary depending on destination, shipping method, courier availability, customs clearance, local delivery networks, weather conditions, and other logistics factors.

Any delivery dates or shipping estimates shown on a sales page, checkout page, order summary, or promotional content should be treated as approximate unless explicitly confirmed as guaranteed delivery terms by the relevant seller.

5. Shipping Fees

Shipping fees, where applicable, are generally determined by the seller or fulfilment partner and may depend on the delivery location, parcel size, selected shipping option, product type, and promotional conditions available at the time of purchase.

In some cases, shipping charges may be displayed separately at checkout. In other cases, delivery costs may be included in the total order amount or offered as part of a promotional campaign or limited-time offer.

6. Tracking Information

Where tracking is available, shipping confirmation details and tracking information may be provided by the relevant merchant, supplier, fulfilment provider, or courier after dispatch.

Tracking visibility depends on the systems and scan events of the relevant delivery provider and may not appear immediately after shipment.

7. Delivery Issues

If an order is delayed, lost, damaged in transit, incomplete, or marked as delivered but has not been received, the customer should contact the relevant support channel as soon as reasonably possible.

Resolution may require order details, delivery information, photographs, delivery labels, courier updates, or confirmation of the shipping address used at checkout.

8. Incorrect or Incomplete Addresses

Customers are responsible for ensuring that all shipping details entered at the time of purchase are accurate and complete.

Delays, failed delivery attempts, returned parcels, or additional delivery charges may occur where an incorrect, incomplete, or undeliverable address has been provided.

9. International Delivery

For international orders, shipping times may be longer and may be affected by customs checks, import procedures, regional courier networks, local carrier requirements, or destination country restrictions.

Customers may also be responsible for import duties, taxes, customs fees, handling charges, or other local costs imposed by the destination country, unless clearly stated otherwise at the point of sale.

10. Third-Party Fulfilment

Where products or services featured on this website are sold or fulfilled by third parties, all shipping, dispatch, delivery, stock handling, and fulfilment responsibilities may rest with the relevant merchant, distributor, warehouse operator, or logistics partner.

Users should review the applicable fulfilment, dispatch, and delivery terms presented by the seller before completing a purchase.

11. Consumer Notice

Nothing in this policy is intended to limit any consumer rights that may apply under relevant law, including rights available to consumers in Australia where applicable.

Delivery rights, cancellation rights, and seller responsibilities may vary depending on the identity and location of the merchant, the delivery destination, the type of product ordered, and the terms presented at the point of sale.

12. Contact and Support

If you have questions relating to website content, general support, or contact information published on this website, you may contact:

Cacue Heritage Coins Pty Ltd
182 Collins Street
Melbourne VIC 3000
Australia

General Enquiries: [email protected]
Support: [email protected]
Telephone: +61 3 9016 7284