Cacue Heritage | Privacy Policy

1. Introduction

Cacue Heritage Coins Pty Ltd is committed to handling personal information in a lawful, fair, and transparent manner. This Privacy Policy describes how information may be collected through this website and how that information may be used in connection with website operation, enquiry handling, promotional communications, security, analytics, legal compliance, and legitimate business purposes.

This website is operated as an independent informational, promotional, and lead generation platform. By using this website, submitting an enquiry, or otherwise interacting with the site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you use the website, we may collect certain categories of information, including:

basic contact information provided voluntarily, such as your name, email address, phone number, and any details submitted through an enquiry form;
technical information such as browser type, device type, operating system, IP address, approximate location data, and referring pages;
website usage information, including visited pages, session activity, clicks, scroll behaviour, and navigation patterns;
communication content if you contact us directly by email, phone, or through a website form;
cookie and tracking-related data where cookies or similar technologies are used in accordance with your preferences and applicable law.

We aim to limit data collection to information that is relevant for operating the website, responding to enquiries, improving services, maintaining security, and supporting legitimate promotional and business activities.

3. How We Use Information

Information collected through this website may be used for the following purposes:

to operate, maintain, and improve the website and its content;
to respond to enquiries, requests, or communications sent to us;
to connect users with relevant independent representatives, suppliers, or service providers where this is necessary to respond to an enquiry submitted through the website;
to monitor website performance, technical functionality, security, and misuse prevention;
to understand how users interact with the website and improve usability, structure, and content presentation;
to comply with legal obligations or enforce applicable terms, notices, and policies;
to protect against fraud, unauthorised access, abuse, or other harmful activity.

4. Privacy Compliance and Handling Principles

Where applicable, personal information may be handled in accordance with relevant Australian privacy laws, including the Privacy Act 1988 (Cth), and with privacy principles, rights, and obligations that may apply to covered entities.

Depending on the circumstances, we may collect, use, or disclose personal information where:

you have provided information voluntarily through an enquiry or communication;
the handling of information is reasonably necessary to respond to your request;
the handling is reasonably necessary for website operation, administration, security, or improvement;
we are required or authorised to do so by law.

5. Cookies and Tracking Technologies

This website may use cookies and similar technologies to support basic functionality, remember preferences, analyse traffic, improve user experience, and understand how visitors interact with the website.

Cookies may be set by the website itself or by third-party service providers used for analytics, content delivery, embedded features, consent management, or related technical functions.

For more information, please refer to our separate Cookie Policy.

6. Sharing of Information

We do not sell personal information. However, information may be shared where necessary in limited circumstances, including:

with hosting providers, analytics providers, technical vendors, or other service providers that help operate or support the website;
with independent representatives, suppliers, fulfilment partners, or related service providers where necessary to respond to an enquiry submitted through the website;
where disclosure is required by law, regulation, court order, or lawful request from competent authorities;
where necessary to protect our rights, systems, users, property, or legal interests;
in connection with a merger, acquisition, restructuring, financing, or transfer of all or part of our business, where permitted by law.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational needs, enquiry handling, legal compliance, dispute resolution, record-keeping, and security monitoring.

Retention periods may vary depending on the type of information involved, the purpose for which it was collected, and applicable legal or regulatory requirements.

8. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, disclosure, loss, alteration, or destruction.

However, no website, network, or method of electronic storage or transmission can be guaranteed to be completely secure. While we aim to safeguard information appropriately, absolute security cannot be assured.

9. Your Rights

Depending on your location and the laws that apply to you, you may have rights in relation to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information where legally applicable;
object to certain types of handling or request restriction where applicable;
withdraw consent where processing is based on consent;
request additional information about how your information is handled, where applicable under law;
lodge a complaint with a relevant regulator or supervisory authority.

For users in Australia, this may include the right to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC), where applicable.

10. International Data Transfers

Depending on the technical infrastructure and third-party services used to operate the website, personal information may be processed or stored outside Australia or outside your own jurisdiction.

Where such transfers occur, reasonable steps may be taken to help ensure that personal information receives an appropriate level of protection in accordance with applicable law.

11. Third-Party Links

This website may contain links to third-party websites, services, forms, tools, or resources. We are not responsible for the privacy practices, content, or policies of third-party sites, and you should review their own privacy notices before providing any personal information.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, website functionality, business practices, or service arrangements. Any updated version will be posted on this page together with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or about how personal information may be handled in connection with this website, you may contact:

Cacue Heritage Coins Pty Ltd
182 Collins Street
Melbourne VIC 3000
Australia

General Enquiries: [email protected]
Support: [email protected]
Telephone: +61 3 9016 7284