Introduction
These Terms & Conditions apply to your use of cacue.com and to enquiries submitted through the website, by telephone or by email.
By using this website, you agree to use it lawfully and to provide accurate information when requesting cruise availability, pricing or other information.
These terms should be read together with our Privacy Policy, Cookie Policy, Cancellation Policy and Accessibility Statement.
Website operator
The website cacue.com is operated by:
Westdown Trading
Brookes Hill Industrial Estate
Salisbury Road, Calmore
United Kingdom
Phone:
+44 115 824 9671
VAT number: GB 255840981
“Cacue” is the website brand used for the cruise information and enquiry service provided through cacue.com.
Our role
Cacue is an independent advertising and cruise-enquiry website. Westdown Trading provides promotional information and collects enquiries from visitors who would like to receive availability, pricing or booking information from an independent cruise operator or booking provider.
Unless we expressly state otherwise in writing, Westdown Trading:
- does not own or operate the vessels featured on the website;
- does not employ or control the captain or onboard crew;
- does not confirm cruise bookings;
- does not accept customer payments for cruises;
- does not provide the cruise itself;
- is not a party to the final cruise booking contract.
Westdown Trading may receive compensation when an enquiry is submitted to a cruise provider or when a booking is completed through a commercial partner.
Website information
The website contains promotional and general information about private boat and yacht experiences on the River Thames. This may include information about proposed routes, meeting points, cruise duration, vessel features, inclusions, exclusions and accessibility.
Information about a cruise is based on details supplied by the relevant cruise operator, booking provider or commercial partner. It is provided to help visitors decide whether to request further information.
Website content does not itself guarantee:
- that a particular vessel will be available;
- that a requested date or departure time is available;
- that a particular route or attraction can be reached;
- that a stated feature or optional service will be available;
- that an indicative price will remain available;
- that the cruise is suitable for every passenger or group.
Images may include licensed, supplied or illustrative photography. The vessel actually offered by the cruise provider may differ in appearance, layout, capacity or equipment. The provider should confirm the exact vessel and material booking details before a customer agrees to proceed.
Submitting an enquiry
Submitting a form, sending an email or calling the contact number is an enquiry only. It does not:
- create a booking;
- reserve a vessel;
- guarantee availability;
- create a payment obligation;
- form a contract for a cruise.
You should provide accurate and reasonably complete information, including your preferred date, time, group size, contact details and any relevant accessibility or safety requirements.
We may contact you to clarify an enquiry before it is sent to a cruise provider. We may decline to process enquiries that are incomplete, abusive, unlawful, fraudulent or unrelated to the services described on the website.
Transfer to cruise providers
To respond to an enquiry, Westdown Trading may share the information submitted with the independent cruise operator or booking provider responsible for the relevant offer.
The form, accompanying privacy information or follow-up communication will identify the relevant recipient before or when the enquiry is transferred. That provider may then contact you directly regarding availability, pricing, booking conditions and service details.
The receiving provider is responsible for its own use of your personal information after it receives the enquiry. Further details are provided in our Privacy Policy.
Bookings and contracts
A cruise booking is formed only when the independent cruise operator or booking provider:
- confirms availability;
- provides the material booking terms;
- states the final price and payment requirements; and
- accepts the booking in accordance with its own terms.
Unless expressly stated otherwise, any cruise contract is between you and the cruise operator or booking provider identified in the quotation, payment request or booking confirmation.
Provider terms may include rules relating to payment, deposits, passenger numbers, arrival time, conduct, prohibited items, accessibility, weather, route changes, cancellations and refunds. You should read those terms before making a payment or accepting a booking.
Prices and payments
Prices displayed on cacue.com are indicative unless expressly described as a fixed current price for a specific offer.
The final price may depend on factors including:
- the requested date and departure time;
- cruise duration;
- group size;
- vessel availability;
- route and marina arrangements;
- optional extras or special requests;
- taxes and third-party charges.
The cruise provider is responsible for confirming the total price, what is included, any deposit, the payment deadline and the accepted payment methods before a booking is completed.
Westdown Trading does not collect cruise payments through cacue.com unless this is expressly disclosed before payment and the website terms are updated accordingly.
Cancellations and refunds
The cancellation and refund terms that apply to a cruise are set by the independent cruise operator or booking provider and should be provided before the customer agrees to book.
Any summary shown on cacue.com is for general information only. The terms supplied with the quotation or booking confirmation take priority where they differ from a general website summary.
Services relating to leisure activities on a specific date or during a specific period may not carry the standard 14-day cancellation right that applies to some other distance contracts. This does not remove any cancellation or refund right provided by the operator’s terms or by applicable consumer law.
Westdown Trading does not hold cruise payments and does not issue cruise refunds. Refund requests relating to a confirmed booking must be directed to the provider that accepted the booking and received the payment.
Cruise operation and safety
The independent cruise operator is responsible for the vessel, captain, crew, passenger capacity, insurance, licences, safety procedures and delivery of the cruise.
Routes, departure times and cruise duration may be affected by weather, tide, river traffic, marina access, harbour restrictions, vessel availability and safety decisions.
The captain has final authority over the safe operation of the vessel. Passengers must comply with the provider’s instructions, safety rules, boarding requirements and conduct policies.
Accessibility, mobility, health, pregnancy or other suitability requirements should be raised before booking so that the provider can assess the available vessel and boarding arrangements.
Third-party operators and services
Cruise providers, vessel owners, captains, marinas, payment processors, catering providers and other suppliers are independent third parties unless expressly stated otherwise.
Westdown Trading is not responsible for the acts or omissions of an independent provider merely because the provider is featured on or contacted through cacue.com.
External websites and booking platforms are governed by their own terms and privacy notices. You should review those documents before providing information or making a payment.
Acceptable use
You must not use cacue.com to:
- submit false, misleading or fraudulent enquiries;
- impersonate another person;
- upload or transmit malicious code;
- interfere with website security or operation;
- collect data from the website without authorisation;
- use the website for unlawful or abusive activity.
We may restrict access or decline to process an enquiry where we reasonably believe the website is being misused.
Intellectual property
Unless otherwise stated, website text, layout, graphics, branding and other original content on cacue.com are owned by or licensed to Westdown Trading.
Product names, vessel names, operator names, photographs and other third-party materials remain the property of their respective owners and are used under licence, permission or another applicable legal basis.
Website content may not be copied, republished or used commercially without prior permission, except where permitted by law.
Privacy, cookies and communications
Westdown Trading processes information submitted through cacue.com to respond to enquiries and, where appropriate, transfer them to the relevant cruise provider.
Information about purposes, lawful bases, recipients, retention and your data protection rights is provided in our Privacy Policy.
By submitting an enquiry, you request contact relating to that enquiry. This does not automatically constitute consent to unrelated marketing.
Optional marketing communications will only be sent where there is an appropriate lawful basis and will include a way to opt out.
Information about cookies and similar technologies is provided in our Cookie Policy.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory consumer rights.
Westdown Trading is responsible for operating cacue.com and processing enquiries with reasonable care. We are not responsible for the performance of a cruise contract entered into directly with an independent cruise provider.
We do not accept responsibility for:
- unavailability of a vessel or requested date;
- changes made by a cruise provider;
- weather, tide, river or marina disruption;
- third-party payment or booking systems;
- loss caused by inaccurate information supplied by a visitor;
- events outside our reasonable control.
We do not exclude any responsibility that applicable law does not allow us to exclude.
Complaints and contact
Complaints about cacue.com, the handling of an enquiry or the use of personal information should be sent to:
Westdown Trading
Phone:
+44 115 824 9671
Complaints about a confirmed cruise, payment, cancellation, refund, vessel, captain, crew or onboard service should be directed to the independent provider identified in the quotation or booking confirmation.
Where appropriate, Westdown Trading may assist by forwarding a complaint or providing the relevant provider’s contact details, but this does not make Westdown Trading the cruise operator or contracting seller.
Changes to these terms
We may update these Terms & Conditions to reflect changes to the website, enquiry process, service providers, legal requirements or business details.
The version published on this page applies from the “Last updated” date shown above. Changes to these website terms do not alter an existing cruise contract between a customer and an independent provider.
Governing law
These website and enquiry terms are governed by the laws of England and Wales.
If you are a consumer, you may also have mandatory rights under the law of the part of the United Kingdom or other country in which you live where those rights cannot legally be excluded.
A cruise provider’s separate booking terms may contain its own governing-law and dispute provisions.