Refund & Returns Policy

1. General Policy

Cacue Heritage Coins Pty Ltd operates this website as an independent informational, promotional, and lead generation platform. Unless expressly stated otherwise at the point of sale, we are not the merchant, fulfilment provider, or payment processor responsible for the final transaction.

Refund, return, cancellation, shipping, instalment, fulfilment, and after-sales conditions may vary depending on the specific supplier, merchant, distributor, or service provider associated with the relevant offer.

Users should carefully review all applicable purchase terms, refund conditions, return instructions, cancellation rights, and delivery information provided by the relevant seller before placing an order.

2. Eligibility for Returns

Return eligibility, where available, may depend on several factors, including but not limited to:

• the condition of the item received;
• whether the product has been opened, used, damaged, or altered after delivery;
• the time elapsed since delivery or receipt;
• whether the item falls within a non-returnable or restricted category;
• compliance with the relevant seller’s or supplier’s return instructions;
• the laws and consumer rights rules applicable in the country of sale or fulfilment.

Certain items may not be eligible for return for hygiene, safety, personal use, customised, limited-edition, collectible, digital, or other supplier-specific reasons.

3. Refund Process

Where refunds are available, they are generally processed by the merchant, supplier, fulfilment partner, or payment handler responsible for the transaction.

Refund requests may be subject to review and may require proof of purchase, order confirmation, delivery details, photographs, account information, or additional supporting documentation.

Approved refunds are usually returned to the original payment method, subject to the relevant seller’s terms and the processing timelines of payment providers or financial institutions.

4. Non-Returnable or Restricted Items

Some products or services may be non-returnable or subject to limited refund rights depending on the applicable offer terms and relevant law. This may include:

• used, damaged, or incomplete goods;
• items returned outside the applicable return period;
• digital products or downloadable content;
• personalised, custom-made, or made-to-order items;
• certain limited-edition or collectible items, where stated by the seller;
• items excluded by supplier policy or applicable law.

5. Damaged or Incorrect Items

If an item arrives damaged, defective, incomplete, or materially different from the order placed, the customer should contact the relevant support channel as soon as reasonably possible and provide all relevant order details.

Where applicable, supporting evidence such as photographs, packaging details, delivery labels, and a description of the issue may be required to assist with review and resolution.

6. Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return, the policies of the original seller or fulfilment provider, and the legal rights available to the customer under applicable law.

In some cases, return shipping costs may be borne by the customer. In other cases, prepaid return instructions or replacement arrangements may be offered where a return is accepted under the seller’s policy.

7. Order Cancellations

Cancellation requests may only be possible within a limited timeframe after an order is placed and before dispatch, fulfilment, or production has begun.

Once an order has been processed, shipped, reserved, or otherwise fulfilled, cancellation may no longer be possible, and the matter may instead be handled under the relevant return or refund policy.

8. Processing Times

Processing times for returns, cancellations, replacements, and refunds may vary depending on seller procedures, inspection requirements, delivery timelines, stock handling, and payment provider processing times.

Delays may occur during periods of high demand, public holidays, supply disruption, or where additional verification is required.

9. Third-Party Sales and Responsibility

This website may present promotional, informational, or advertorial content relating to collectible coins, commemorative coins, and related products or services offered by third parties. In such cases, fulfilment, dispatch, billing, payment processing, returns, refunds, and after-sales support may be handled by the relevant third-party seller, merchant, distributor, or service provider.

Users should review the applicable seller terms, product conditions, payment terms, and any return or cancellation policies presented before completing a purchase.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that may apply under applicable law, including rights available to consumers in Australia where relevant.

Statutory rights may vary depending on the nature of the product, the identity and location of the seller, the method of purchase, and the terms presented at the point of sale.

11. Contact and Support

If you have a question relating to website content, contact details published on this website, or a general support matter connected to an enquiry submitted through the site, you may contact:

Cacue Heritage Coins Pty Ltd
182 Collins Street
Melbourne VIC 3000
Australia

General Enquiries: [email protected]
Support: [email protected]
Telephone: +61 3 9016 7284