Our commitment
GleamEdge Ltd aims to make cacue.com clear, readable and usable for as many visitors as reasonably possible, including people using desktop computers, tablets, mobile phones, keyboards, screen readers, browser zoom, voice input or assistive technologies. Cucue is the website brand used for this advertising and enquiry referral service.
We want visitors to be able to understand the advertised cruise information, review indicative route details, read important restrictions, contact us and submit an availability enquiry without unnecessary barriers.
Accessibility is an ongoing process. GleamEdge Ltd reviews the website when pages, forms, media, scripts, images or third-party services are added or changed.
Website accessibility
The website has been designed to support basic accessibility good practice. This includes structured headings, readable page layouts, responsive design, descriptive links, keyboard-accessible navigation and form controls, visible focus states and text alternatives for meaningful images where appropriate.
The website is intended to remain usable when viewed on different screen sizes and when browser zoom is used. Content should reflow on smaller screens so that visitors can read pages without relying on a desktop layout.
We try to avoid using colour as the only way to communicate important information. Where buttons, warnings or notices appear, the wording should explain the action or message clearly.
Accessibility standards
We use the Web Content Accessibility Guidelines as a practical reference for improving website accessibility. Our aim is to work towards WCAG 2.2 Level AA principles where reasonably achievable for this type of website.
The four core accessibility principles we consider are that content should be:
- Perceivable: information should be available in ways users can perceive.
- Operable: navigation, links, forms and controls should be usable without a mouse where possible.
- Understandable: content should be written and structured clearly.
- Robust: pages should work as reliably as possible across modern browsers and assistive technologies.
This statement is not a formal certification of full WCAG conformance. It describes our current accessibility approach and how visitors can report problems.
Accessibility features on this website
The website may include the following accessibility-supporting features:
- semantic HTML structure with headings, paragraphs, lists and landmark areas;
- responsive layouts for desktop, tablet and mobile screens;
- keyboard-accessible links, buttons and form fields;
- visible focus styling for interactive elements;
- descriptive page titles and navigation labels;
- alternative text for meaningful images where the image adds information;
- empty alt text for purely decorative images where appropriate;
- form labels connected to input fields;
- clear error or status messages where form validation is used;
- reasonable colour contrast between text and background in main content areas;
- plain-language explanations of route, meeting point, restrictions and cancellation rules.
Known website limitations
Some parts of the website may not be fully accessible in every situation. Known or possible limitations may include:
- large route-map images may require horizontal scrolling on small screens to remain readable;
- some decorative background images may not contain detailed text alternatives because they are not essential to the content;
- third-party embedded content, if added later, may not be fully controlled by GleamEdge Ltd;
- older browsers or unusual browser settings may not display all layout and focus features as intended;
- downloaded or copied content may not retain the same accessibility structure as the live webpage.
If you find a barrier that prevents you from using the site, please contact us and we will try to provide the information or support in another reasonable way.
Cruise access limitations
Website accessibility is separate from the physical accessibility of an excursion supplied by an independent cruise provider. GleamEdge Ltd does not own or operate vessels and cannot guarantee that a particular vessel, marina or boarding arrangement will be accessible. Yacht boarding and marina access may involve steps, narrow walkways, moving surfaces, tide-related level changes, confined onboard spaces and provider safety requirements.
Some experiences may not be suitable for people with limited mobility, non-folding wheelchairs, powered wheelchairs, mobility scooters, walking frames, crutches or guests who require step-free access throughout the journey.
Access arrangements vary by provider, vessel, marina conditions, tide, weather and the captain’s safety assessment. Visitors should include any mobility, medical, sensory, assistance or accessibility requirements in their enquiry. GleamEdge Ltd may use this information to help identify a potentially suitable independent provider, but the selected provider must confirm suitability before a booking or payment is made.
Reasonable adjustments
GleamEdge Ltd will consider reasonable adjustments relating to the use of cacue.com and communication about an enquiry. For physical access to an excursion, we may ask an independent provider to confirm what arrangements it can offer. Examples of support may include:
- explaining website information by email or telephone;
- providing indicative meeting-point details in a clearer written format;
- recording accessibility requirements submitted with an enquiry;
- asking a potential provider whether a vessel or arrangement may be suitable;
- allowing additional communication time where practical;
- helping identify relevant restrictions before the customer books or pays a provider.
GleamEdge Ltd cannot require an independent provider to make a particular physical adjustment. Availability will depend on vessel safety, river operations, marina access, crew instructions, the physical design of the vessel and the provider’s assessment of the request.
Alternative formats
If you need information from this website in another format, contact us and explain what you need. We will try to provide the information in a reasonable alternative format where possible.
Alternative support may include a plain-text email summary, telephone explanation, simplified meeting point instructions or written confirmation of key restrictions.
Contact email: [email protected]
Contact phone: +443303350950
Third-party content and services
The website may link to third-party services such as maps, provider websites, booking tools, video players or social media pages. These services are operated independently and may have their own accessibility features and limitations.
GleamEdge Ltd does not control independent providers or third-party platforms. If a third-party service prevents you from accessing important information shown on cacue.com, contact us and we will try to provide that website information in another reasonable format where possible.
Testing and review
We review accessibility as part of website maintenance. Checks may include keyboard navigation, visible focus behaviour, heading order, image alternatives, form labels, colour contrast, mobile layout and readability.
Accessibility should be reviewed whenever new sections, media, scripts, forms, maps, carousels, pop-ups or third-party embeds are added to the website.
If a significant accessibility issue is identified, we will aim to investigate it and make reasonable improvements where practical.
Feedback and contact
If you experience difficulty using the website, cannot access information, notice an accessibility problem or need support before making an enquiry, please contact us.
To help us investigate, please include the page URL, a description of the problem, the device and browser you used, and any assistive technology involved if you are comfortable sharing that information.
GleamEdge Ltd
Company number: 19482212
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Phone: +44 330 335 0950
Email: [email protected]
Updates to this statement
We may update this Accessibility Statement when the website changes, when new accessibility issues are found, when third-party tools are added or when cruise access arrangements change.
The latest version will be published on this page. Visitors should contact GleamEdge Ltd if they need website information in another format or want accessibility requirements included in an enquiry. The selected excursion provider remains responsible for confirming physical access and safety before a booking is made.